Contact Us

We take our customer care very seriously. While our aim is to make our Web site easy to understand, and navigate we know there are times when you may need a bit of assistance or personal assistance.

We have provided a number of ways for our Customer Care team to help you:


For customer support or assistance:

We will respond to you within 24-hours, during regular business hours. All e-mail correspondence is completely confidential. Ron Ross Custom Homes customers may also use our toll free telephone support center to contact a service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

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Live Customer Care

830-990-0075 Fredericksburg
Monday to Friday   8:30am to 4:30pm (CST)

Saturdays, Sundays and federal holidays, please leave a message.  A customer representative will contact you within 24-hours of the first business day.


Send your inquiries to:

Ron Ross Custom Homes
ntion: Customer Care Center
415 East Austin Street
Fredericksburg, TX 78624

    Central Texas' Premier Builder Custom Luxury Homes    

Ron Ross Custom Homes
415 E. Austin St
Fredericksburg TX 78624
Office: 830-990-0075